Frequently asked questions

Completely. Every order ships in plain, unmarked packaging with nothing on the outside to indicate the contents, the type of test, or that it came from HomeLabs. Your billing statement is discreet too.

Our kits are lab-validated and processed to clinical standards. Accuracy depends on following the instructions exactly, using the kit before its expiry date, and testing within the recommended window. Remember a home test is a screening tool — a positive or reactive result should always be confirmed by a healthcare professional.

Same-day in Dubai when you order before our daily cut-off, and 1–2 business days across the rest of the UAE. Delivery times for other GCC countries are shown at checkout. You'll get tracking details as soon as your order is dispatched.

Most of our tests use a simple finger-prick blood sample; some use a swab, saliva or stool sample. Each kit includes clear, step-by-step instructions and everything you need. The product page tells you which sample type applies before you buy.

It depends on the test. Some kits give you a result at home within minutes by following the instructions; others are returned to a partner lab and your results are shared with you privately, usually within a few days. Turnaround time is listed on each product page.

A reactive result means the test detected something and you should follow up with a qualified healthcare provider for a confirmatory lab test — it is not a diagnosis on its own. A non-reactive (negative) result is reassuring but doesn't completely rule out a condition, especially if you tested too early. When in doubt, speak to a doctor.

Browse by what you want to check — general wellness, hormones, heart health, vitamins, gut or sexual health. Each product page explains exactly what the test measures and who it's for. If you're unsure, message us and we'll point you in the right direction (we can't give medical advice, but we can help you compare tests).

Sealed, unopened kits can be returned within our returns window. For hygiene and safety reasons we can't accept kits once the seal is broken or a sample has been taken. If your kit arrives damaged, expired or incorrect, we'll replace it free of charge — see our Refund & Return Policy.

Your privacy is central to how we operate. Health-related data is treated as sensitive, access is restricted, and we never sell your information. Packaging is discreet and results are shared privately. Full details are in our Privacy Policy.

We accept major credit and debit cards, and any additional methods shown at checkout. All payments are processed securely — we never store your full card details.

No — our kits are designed for personal, at-home use and don't require a prescription. You must be 18 or over to order. If you have symptoms or a health concern, we always recommend speaking with a doctor as well.

We're happy to help. Reach us on WhatsApp or email via our Contact page and we'll get back to you quickly and discreetly.